Below are the most frequently asked questions about ANPA PoE switches. If you don’t find your answer here, contact our sales team directly.
Company & Factory
Q1: Are you a factory or a trading company?
We are a factory located in Chaozhou, Guangdong Province, with a 15,000 m² production base. We specialize in manufacturing PoE switches, network switches, and power adapters, with complete production lines and testing equipment. Video factory tours and on-site visits are welcome at any time.
Q2: How long has your factory been in business? How many employees?
20 years of manufacturing experience, 150+ employees.
Q3: What are your main export markets?
Middle East, Southeast Asia, Russia, East Asia, South America, and North Africa.
MOQ (Minimum Order Quantity)
Q4: What is your minimum order quantity?
Standard products: 2 units minimum, mixed orders supported (different models can be combined in one order).
Q5: What is the MOQ for private label (branding)?
Depends on customization scope: logo printing only — 1 piece minimum; custom packaging boxes — 1,500 pieces minimum (500 pieces available with packaging cost surcharge).
Q6: What is the MOQ for OEM/ODM customization?
Deep customization involving PCB modifications (ODM): 3,000 pieces minimum.
Samples
Q7: Can I order samples for testing?
Yes, sample orders are supported for quality testing. Mixed samples are accepted. Sample costs and shipping details — please contact our sales team for a quote.
Q8: How long does sample shipping take?
In-stock models: typically 5–7 days. Out-of-stock models: 10–20 days depending on quantity and production scheduling.
Pricing & Payment
Q9: Is the price negotiable?
Yes. For bulk orders (full container or multi-model consolidated shipments), volume-based discounts are available. The larger the order, the better the pricing.
Q10: What payment methods do you accept?
We accept T/T (bank transfer), PayPal, Western Union, and Letter of Credit (L/C). Payment terms and ratios are subject to the contract signed between both parties. Bulk orders are negotiable.
Q11: How is shipping cost calculated?
Shipping costs depend on order volume and transportation method (express, air freight, or sea freight). We can calculate and quote shipping based on your requirements.
Lead Time
Q12: What is the delivery time?
In-stock products: 5–7 days. Out-of-stock products: 10–20 days, depending on order quantity and production schedule.
Q13: What is the lead time for private label and custom orders?
Custom labeling: 3–5 days. Custom packaging boxes: 15 days.
OEM / ODM Customization
Q14: Do you support OEM branding?
Yes. We have complete production lines and can manufacture according to customer specifications. OEM services include: logo printing, custom packaging, custom manuals, and more.
Q15: Do you support ODM deep customization?
Yes. We support new PCB design and development. ODM prototyping timeline: 20–50 days.
Q16: Can OEM orders use the factory’s existing CE/FCC/RoHS certifications? Is re-certification required?
For private label orders, customers need to provide brand certificates and authorized production documentation. Please contact our sales team for specifics.
Certification & Quality
Q17: What certifications do your products have?
All products comply with CE, FCC, and RoHS international certification standards, meeting global market access requirements.
Q18: Do you test products before shipping?
Yes. All switches undergo 100% full-unit power-on testing before shipment. Each port, PoE power supply, AI Watchdog, extended transmission, and other functions are tested individually to minimize defect rates.
After-Sales Support
Q19: What happens if there’s a quality issue with the received products?
Upon receiving a defect report, we will quickly confirm the issue and provide repair, replacement, or a negotiated solution to minimize downtime for your project.
Q20: Do long-term customers receive spare parts support?
Yes. Long-term cooperative clients can arrange spare parts stocking plans to support ongoing maintenance and replacement needs for overseas projects.
Still have questions? Contact ANPA sales team — we typically respond within 24 hours.